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Answers to our most common questions from users of the program and mobile app
Why do you charge a deposit on your containers?
We charge between a $0.50 - $2.00 deposit on containers (depending on the type of container) in order to incentivize their return by users.
How long does it take to get my deposits back?
Typically our team is able to process returns in 1-2 weeks. Our drivers pick up returned containers once to twice a week, depending on the location. Once back at our facility, containers are sorted and scanned. Once scanned the deposit is made available back to the user.
Why has it been more than 2 weeks since I returned my containers and I still have not received a deposit?
At times there can be issues with processing time due to larger container volumes, stat holidays and issues with bin disposal. If it has been more than 2 weeks, please reach out to info@friendlier.com and specify the e-mail that is associated with your Friendlier account so we can investigate this issue for you.
My returns are confirmed, but I did not receive any money back?
When reviewing your log of containers, click "View Log" to see details of each container scanned including if there was a deposit included with the container and how much.
Some locations offer our containers to users at no additional cost. For these vendors, the deposit is not charged to you. We do appreciate your help in returning containers to maximize the environmental impact of the program regardless of the model used.
How do I get my refund once returns are confirmed?
Once your return(s) are confirmed, you can select “Deposits” and then either request payment or donate. If you request payment, you will be prompted to confirm an email for e-transfer. E-transfers are sent out in batches, typically you will see the transfer come in the following business morning.
I do not have a smartphone, how do I scan containers?
All of our “time to return!” stickers include both a QR code and an alphanumeric code. If you are not able to scan the code, you can login to our website with the same credentials you use for the app. You will see a box underneath “claim your deposits!”- this will allow you to type in this code to facilitate the return.
My container said it was already scanned when I scanned it, what do I do?
Please first check your return log to see if you accidentally did scan the container before. If not, please reach out to info@friendlier.com so that we can investigate for you.
I do not have a Canadian bank account, so I can’t receive e-transfers. How do I get my money back?
In this situation we can coordinate returns at monthly intervals. Please email us with your Friendlier account email and advise which country your bank is based out of. Different international banks have different information requirements for transfers, so we need this information in order to proceed.
What are your containers made of? Do they give off microplastics?
Friendlier containers are made from a number 5 polypropylene plastic. All of our containers are thoroughly inspected for cracks, scratches, or any defects that could cause microplastic formation upon each reuse. They were tested by a third party to ensure that with each reuse cycle there is no indication of microplastics forming or any degradation to the container itself. All defective containers are recycled at the end of their life, preventing it from ending up in the environment.