Training Your Organization Staff on Friendlier

From explaining the process at checkout and answering customer questions to guiding returns and handling containers correctly, their involvement is key in creating a smooth and efficient experience for your consumers.

In fast-paced food service environments, staff are the bridge between the program and your end users. That’s why it’s crucial that all team members - new and returning - receive updated training.

 Your Staff Should ⤵️

• Understand how Friendlier program works

• Encourage participation and returns
   
• Confidently answer common consumer questions 

When staff are enthusiastic, educated, and actively talking about the program, engagement amongst consumers rises!

Training Resources 📚

You can integrate these resources into your staff meetings, orientation sessions, or back-to-school refreshers.

Resources:

• Slides to Train Food Service Staff

• 5-Minute Video Training for your Staff

• 1-Pager for Food Service Staff

  • How Friendlier works for consumers
  • Your Role as Food Service Staff
  • Top 3 FAQs
• Student Orientation Package
• RA & Don Information Package

Staff Roles & Readiness

Every staff group plays a role in making reuse work, and each should understand what’s expected of them:

• 👤Cashiers: Apply the container deposit (if applicable) at checkout, explain the return/refund process, and encourage students to return containers in the Friendlier bins.

• 🍕Food Prep Staff: Know which meals go into which containers, and how to pack, seal, and stack them correctly.

• 👥Supervisors: Oversee program readiness, support across all roles, and address operational or customer concerns.

• 🛠️Facilities Staff: Know what to do if they find containers left out, how to replace full bins, manage the master bin, and whom to contact for pickups.

If you would like Friendlier to provide more interactive or on-site training, please reach out to info@friendlier.com or your Customer Success Manager.